GENERAL
WARRANTY: All products except excess inventory are warrantied to be free from manufacturing defects in material and labor for a period of 90 days unless specified differently either in writing by DataPlex or in the product's manual. DataPlex's sole responsibility under the warranty is to, at its option, repair or replace the product or refund the purchase price back to the customer. Warranties apply to DataPlex's original customer. See below about returning goods to DataPlex.
OPEN ACCOUNT TERMS: Customers with approved credit applications are allowed net prices as long as payment is received within 30 days of invoice date. A late fee of 1.5% per month will be assessed to the balance on any past due invoice. In addition, if your account is 45 or more days past due, it can be placed on hold until all the past due balances have been resolved. Until the past due balances are resolved, shipments will not be made.
BANK WIRE: Please contact us for Bank Wiring instructions. E-mail:
ORDERING: It is important to order all parts by correct part number. This will speed your order and help eliminate errors. You may phone, fax or e-mail your orders.
Phone orders 1-818-788-2220.
Fax orders 1-818-788-2252. To ensure accuracy, all faxes must include customer name, number, bill to, ship to, phone number and shipping (ground, 2nd day, overnight, overnight Saturday, or truck line). Every line item must have the part number, quantity and description clearly printed.
E-Mail Orders:
There are terms and conditions that apply to every order. Please see the back side of our Sales Order Acknowledgements and Invoices. We send out a Sales Order Acknowledgement form for every order. This form has our terms and conditions printed on the back side. If after a few days you do not receive the form, let us know and we will send you another copy. If you have any questions on any of our terms and conditions, please feel free to contact us anytime by phone or email.
HOURS: Business hours are 9:00am to 5:00pm Pacific Time Monday thru Friday. Fax and email orders can be received 24 hours a day.
PRICES: DataPlex, Inc. makes every effort to offer competitive prices. However, at times price adjustments must be made and DataPlex, Inc. reserves the right to change pricing without notice.
DOUBLE CHECK ALL PART NUMBERS AND DESCRIPTIONS BEFORE PLACING ORDER: Customers are responsible for ensuring the accuracy of their orders. If you feel you need assistance, please contact us at
or 1-818-788-2220.
INDEMNIFICATION: Customers shall (respectively) indemnify, defend and save
harmless DataPlex, and its officers, directors, employees and agents, from and
against all liability, loss, cost or expense, including attorney’s fees, by
reason of any cost or liability imposed upon Customer or DataPlex or related in any way to DataPlex’s products, services
or projects.
TAXES: Prices on the price lists do not include your state, local, or other applicable sales taxes or any other taxes that may be required. The purchaser is responsible for all tax associated with purchasing goods and must take all steps required to pay directly all taxes due.
SHIPPING POLICIES
SHIPPING: We will endeavor to ship all goods by the needed by date on the original order, following to th best of our ability any special shipping instructions. Normally, we ship orders 120 lbs. and under by UPS. Larger orders will be shipped by freight lines. Large orders can have multiple partial shipments. Each shipment will include or be immediately followed by an invoice having the same terms as that of the original order.
COD/BOD SHIPMENTS: COD/BOD (Balance-On-Delivery) orders can be divided into multiple cartons. The total COD amount will be the total value of the goods shipped less any deposits and authorized credits plus any outstanding debits associated with the order. COD orders of $1,000 or more are shipped cashiers check only. Each partial shipment of a COD order will be COD unless the terms of that particular shipment are modified by DataPlex. In that case, it is understood that the modified terms are for that one shipment only and do not affect the terms of any other shipments.
REFUSED COD/BOD SHIPMENTS: Our FULL restocking fee plus the FULL price of all custom parts plus freight both ways will be charged to your account and become payable. The outstanding amount of your account will accrue interest at 1.5% per month until paid. This amount will be added to your next order if the amount is still owing at that time. For shipments with a balance down, there will be no refund. The balance down will be applied to the aforementioned charges and any amount remaining can only be applied to future orders.
BACK ORDERS: Back orders are shipped automatically with the same terms as the original order. Back orders will be shipped ASAP unless you elect to batch all back orders for periodic shipment or cancel all back orders. Buyer must notify DataPlex, Inc. in writing if you wish to utilize either of the above options.
SHORTAGES: Shortages must be reported at the time the package is opened. There will be no exceptions. All orders are checked for accuracy after picking and are weighed to 1/10th of an ounce to give us three ways of checking.
HIDDEN DAMAGE: Hidden damage must be reported at the time the package is opened. There will be no exceptions. ALL BOXES AND PACKING MUST BE SAVED to receive credit for damages. We will pay shipping charges.
FREIGHT DAMAGE: If packages delivered by freight carrier arrive in broken or mutilated boxes or if shipments are incomplete, be sure the driver notes this on your bill of lading. Claims against freight carriers are made by the recipient, not DataPlex, Inc.
CONSULTING SERVICES
Consulting Services refer to any custom work provided by DataPlex
of any kind, including the design and manufacture of custom hardware and the modification
of any preexisting hardware and/or software. Some services are prepaid, and no
obligation exists on the part of DataPlex until it receives the monies of
prepayment. All work is provided on a "best effort" basis. All work is to
be compensated by an hourly fee plus related expenses unless otherwise specifically stated in
writing. For cancellations, the value of all DataPlex effort actually performed
and expenses incurred will be billed or deducted from any remaining balance on account. DataPlex Invoices marked as "Consulting Invoices" are due when presented.
BILLING POLICIES
BAD CHECKS: Any account having a returned check (for any reason) will be placed on COD cash only. To avoid legal action, the check must be redeemed by a certified check or bank money order and all returned checks will be charged a $50.00 fee. An interest rate of 1.5% per month applies. If legal action is necessary, the customer will be responsible for all charges incurred in collection.
PAST DUE AMOUNTS: Any account having a returned check (for any reason) will be placed on COD cash only. To avoid legal action, the check must be redeemed by a certified check or bank money order and all returned checks will be charged a $50.00 fee. An interest rate of 1.5% per month applies. If legal action is necessary, the customer will be responsible for all charges incurred in collection.
RETURNED GOODS POLICIES
A Return Merchandise Authorization number (RMA#) is required for all returns, NO EXCEPTIONS. The RMA# must be displayed on exterior of return shipping carton. Only items authorized (listed) on RMA# may be returned. Obsolete and discontinued merchandise cannot be returned (current merchandise is that which appears in current price lists). A 20% restocking fee will be charged on all returns, except for errors made by DataPlex, Inc.
Freight will be paid by customer except for shipping errors caused by DataPlex, Inc. Returned merchandise must be in good resale condition, in original DataPlex, Inc. package (where applicable) and cannot be altered with customer labels, stickers, numbers, etc. Returned goods which do not have an RMA# will be refused.
WARRANTY RETURN POLICY: All warranty item returns must be authorized by the Warranty Department and have an assigned RMA# before any adjustment or credit will be given. The RMA# must appear next to the shipping label on all returned items for proper credit to be issued. All credits issued can only be applied towards future purchases.
[09/2002]
